Hopefully, your college student has a good working relationship with her class professors. The relationship between a college student and her professors, in addition to the formal teaching done in the classroom, is often an important mentoring opportunity. Of course, having a good relationship doesn’t necessarily mean that each professor will be on your student’s list of favorite people, but hopefully, she has at least found how to make each course work.
But what does your student do if things go wrong with his professor? What if he has a serious problem that seems to be getting in the way of his success in a course? What does he do then? Perhaps he picks up the phone and calls home. This would be a good time to provide that important listening ear, and perhaps some sympathy, but it is definitely not the time to pick up the phone and call anyone at school. This is an important time to help your student think through the situation, consider his alternatives, and create a plan of action.