Amazon Connect Routing Fundamentals
About this Course
With Amazon Connect routing, organizations can implement intelligent and customizable omnichannel routing strategies to connect customers to agents with the most appropriate skill set. In this course, you will learn the benefits, typical use cases, and core concepts of Amazon Connect routing. You will explore real-world implementation scenarios and identify the key considerations to enhance the customer experience and optimize contact center operations through effective routing.Created by: Amazon Web Services
Related Online Courses
In this beginner level project, you will implement and build ATM user interface using routing, understand Parent and Child Routing and understand WildCard Routes in Angular which will be helpful in... more
This course will introduce the learner to applied machine learning, focusing more on the techniques and methods than on the statistics behind these methods. The course will start with a discussion... more
This specialization will help you understand how prototyping can be accelerated by the use of 3D printing. It first provides insights into the core processes in engineering and product design &... more
This course aims at introducing the fundamental concepts of Reinforcement Learning (RL), and develop use cases for applications of RL for option valuation, trading, and asset management. By the end... more
In this course, you learn more about SAS Visual Analytics and the SAS Viya platform, how to access and investigate data in SAS Visual Analytics, and how to prepare data for analysis using SAS Data... more
Powered by
