About this Course

In the complex landscape of business operations, identifying and addressing the underlying causes of issues is crucial for sustainable success. Root Cause Analysis (RCA) is a systematic process used to identify the fundamental causes of problems or events, preventing their recurrence. This course introduces RCA as a critical thinking methodology, equipping learners with the tools and techniques to dissect problems, understand their core issues, and implement effective solutions. This course caters Quality Assurance Managers, Operations Managers, Project Managers, and professionals involved in process improvement, quality control, or operational excellence. No specific prerequisites, though a basic understanding of business processes and problem-solving is beneficial. By the end of this course, participants will have mastered the art of RCA, enabling them to enhance operational efficiency, improve product quality, and foster a proactive problem-solving culture within their organizations.

Created by: Coursera Instructor Network