Call Center Customer Service
About this Course
The Call Center Customer Service course requires a practical skill set of data entry and organization of information/resources. In addition, communicating with only the voice uses a wide range of communication skills. This course will provide you with practical experience in data entry and customer privacy, and the opportunity to evaluate sample interactions between a call center customer service representative and a customer. You will also have the opportunity to respond to sample calls where you can demonstrate great customer service. -By the end of the course, you will be able to: -Create positive interactions with customers -De-escalate conflict with customers -Create solutions to customer problems -Describe the different roles in call center customer service To be successful in this course, it is recommended that you complete the two courses in this program.Created by: CVS Health
Related Online Courses
The ACE Intro to Personal Training Career Starter Course quips aspiring trainers with essential knowledge in exercise science, program design, client assessment, and professional responsibilities.... more
Three people died after the crash landing of an Asiana Airlines aircraft from Seoul, Korea, at San Fransisco International Airport (SFO) on July 6, 2013. The American National Transportation Safety... more
This specialization provides a foundation in investment strategies, economic principles, and market dynamics. Designed for aspiring investors and finance professionals, it covers essential topics... more
Understand the structure and techniques used in Machine Learning, Text Mining, and Decision Science for Marketing. Explore the fascinating world of Machine Learning and its transformative... more
This course portrays how Copilot can be leveraged for cybersecurity. It provides a general overview as well as detailed use case demonstrations for Cybersecurity practitioners who want to augment... more
Powered by
