Conflict Resolution Skills
About this Course
Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active listening skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflictCreated by: University of California, Irvine
Related Online Courses
This is a self-paced lab that takes place in the Google Cloud console. In this hands-on lab, you will learn how to create a persistent disk and use it on a Google Compute Engine virtual machine.... more
With every smartphone and computer now boasting multiple processors, the use of functional ideas to facilitate parallel programming is becoming increasingly widespread. In this course, you\'ll... more
Financial Accounting is often called the language of business; it is the language that managers use to communicate the firm\'s financial and economic information to external parties such as... more
This course introduces concepts of AI interpretability and transparency. It discusses the importance of AI transparency for developers and engineers. It explores practical methods and tools to help... more
At the end of this project you will have created an online questionnaire, aimed at students, employees, or your team. The responses are accumulated in the Forms online portal and then you can... more
Powered by
